Furnace and Heat Pump Repair Diagnosed Before Anything Gets Sold
No heat, a burner that lights and quits, or a breaker that keeps tripping? We test the system part by part, find the actual fault, and fix it, then back the repair with our 30-day guarantee. Call any time, with emergency service across Portland, Gresham, Beaverton, and the rest of the metro.
Find the Real Fault, Then Fix That Fault
We repair gas furnaces, heat pumps, and electric furnaces, the systems most Portland-area homes rely on all winter. That means testing flame sensors, igniters, gas valves, inducer motors, control boards, capacitors, and breakers with a meter, not swapping parts until something works. If you are not sure what kind of system you have, our guide to heating systems is a good place to start.
It usually starts with a phone call. We talk through what you are seeing, like whether the fan is running or a breaker has tripped, and sometimes that is enough to know whether a visit is even needed. When the system really is at the end of its life, we will tell you straight and walk you through heating replacement. Until then, a good repair is usually the better deal.
Schedule Free Estimate
Honest Diagnosis, a Real Guarantee, and Emergency Calls Any Time
Plenty of companies will tell you an old furnace needs replacing. Three things set our heat repair apart: we prove the fault before we fix it, we stand behind the fix, and we pick up whenever the heat goes out.
We Test the System Before We Talk About Replacing It
One customer came to us after another company had tagged their furnace out as cracked and shut off the gas. We traced the real problem to the condensate pump: after ten years, the contacts and circuitry inside had corroded to the point they could not pass 24 volts downstream. We jumpered it, verified the system was not breaching, and the furnace ran. That one call turned into a lot of work together, because it started with fixing the problem the right way the first time.
A cracked heat exchanger is a real safety issue, and we treat it like one. You can read about what a cracked heat exchanger means, and why it is worth getting a second opinion before replacing a system someone else has written off.
If We Fixed It Wrong, We Make It Right at No Charge
Every heat repair comes with our 30-day guarantee. If we walk away and the system quits, we come back and reevaluate why. If it turns out we misdiagnosed it or our repair was the problem, that is on us, and we make it right at no charge.
We are honest about the other side too. Older systems can develop a brand-new problem with a different part, and a new problem may be a new charge. Either way, you will know which one it is and why before we do anything.
Heat Goes Out at Night, So Call Any Time
You can call us any time, and we take emergency calls. Furnaces tend to quit on the coldest nights, and nobody should have to wait until Monday morning for heat.
Smell gas, see a flame rollout, or have a system that will not light at all? Call us right away. Our emergency HVAC service covers homes and businesses across the metro.
Your Heat Repair, Start to Finish
From the first phone call to the 30-day guarantee, here is what to expect.
1. Call and Talk It Through
Tell us what the system is doing. We will ask about the fan, the thermostat, and the breaker box, and sometimes that settles it without a visit.
2. Onsite Diagnostics
If a visit makes sense, we test the system component by component, from the gas supply and igniter to the control board and wiring.
3. Know Where the Money Goes
We show you what failed, explain why, and tell you what the fix costs before any work starts. Replacement is never presented as the only option.
4. Repair and Verify
We make the repair, then run the system and check it is heating safely and reliably before we leave.
5. 30 Days of Backup
If our repair was the problem, we come back and make it right at no charge.
What You Get When a Repair Comes First
Big companies often send someone whose job is to sell a new unit. We would rather fix what you have when it can be fixed. One customer had two companies tell him his old system needed replacing. We found an undersized breaker, tuned up the electric furnace, and recharged the R22 in the heat pump, and that saved him at least $400 a month on his heating bill.
- Diagnosis before recommendation — we test the part instead of guessing, and replacement is never our only answer
- A 30-day guarantee — if we fixed it incorrectly, we come back and make it right at no charge
- Free onsite diagnostics — terms and conditions may apply, so call for details
- Call any time, with emergency service outside normal hours
- Portland Community College Installer Certificate, backed by industrial HVAC and cold-storage refrigeration experience
- Patient with older homeowners and older systems — we explain every step in plain terms
What Homeowners Ask Most
Yes. Call (503) 334-9584 and we will talk it through. We will ask whether the fan is running, what the thermostat shows, and whether a breaker has tripped. Sometimes that answers it on the phone, and sometimes it tells us a visit is needed.
We offer free onsite diagnostics, though terms and conditions may apply. Jobs more than 25 minutes away do carry a charge, so call us for the details on your address.
If the system quits after we leave, we come back and reevaluate why. If we misdiagnosed it or our repair caused the problem, we make it right at no charge. If an older system develops a new, unrelated problem, that repair may be charged, and we will explain exactly which situation it is.
Yes. We have seen a furnace tagged out as cracked when the real fault was a corroded condensate pump that could not pass 24 volts downstream. We verified the system was not breaching, and it ran. If your system really is unsafe, we will tell you that too. Here is more on cracked heat exchangers.
We work on gas furnaces, heat pumps, and electric furnaces. A tripping breaker on electric heat, for example, can come from an undersized breaker rather than a failed system. If you are weighing fuel types, our comparison of electric and gas heating lays out the differences.
Yes. You can call us any time, and we take emergency calls outside normal hours. See our emergency HVAC service for what counts as an emergency.
When the repair costs more than the system is worth, or the equipment is no longer safe, we will say so. For replacements we like Goodman, which still comes with a ten-year warranty and keeps things simple for long-term reliability. Read the signs it is time for heat replacement, or see our heating replacement service.
Call, Talk It Through, and Get the Heat Back On
Schedule Free Estimate (503) 334-9584Free onsite diagnostics — terms and conditions may apply, so call for details. Call any time; we take emergency calls.
Call → Diagnose → Repair + 30-Day Guarantee