Privacy Policy
What This Policy Covers
This policy explains how Talon Mechanical ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website, call us, email us, or have us out to look at your heating or cooling system. It applies to everything you share with us through any of those channels.
What Information We Collect
We collect the information you give us directly: your name, phone number, email address, service address, and a description of what is going on with your system. That happens when you fill out the form on our contact page, call us, send an email, or talk with us during a service visit.
Like most websites, ours may also receive basic technical information that your browser sends automatically, such as your IP address, browser type, and the pages you visit. We use that only to keep the site working, secure, and useful.
How We Use Your Information
We use the information you share with us to:
Talk through your problem and schedule service.
Your phone number lets us call you back, often to walk through simple checks like the fan or the breaker box before deciding whether a visit is needed. Your address tells us where to go, and your description helps us come prepared.
Stand behind our work.
We keep a record of the work we did so that if something we fixed stops working, we can come back, see what was done, and make it right under our 30-day guarantee.
Follow up with you.
We may contact you after a job to check that your heating or cooling is running the way it should, or to answer questions about the repair, replacement, or maintenance we performed.
Improve the website.
General information about how visitors use the site, such as which pages get read, helps us understand what is helpful to homeowners and businesses and what could be clearer.
Who We Share It With
We use your information to serve you, not to sell it. We do not sell, rent, or trade your personal information. Your details are seen only by the people on our team who need them to handle your service call.
Like any small business, we rely on everyday tools to run our website, email, and phones. The companies behind those tools may handle your information on our behalf only as needed to provide those services to us.
How Long We Keep It
We keep your information for as long as we need it to serve you, stand behind our work, and keep the records a business is expected to keep. If you would like us to remove your contact details sooner, let us know and we will delete whatever we are not required to hold on to.
Your Choices
You can contact us at any time to ask us to:
Tell you what we have on file about you.
Send us a request by email or phone and we will let you know what personal information we have connected to your name, address, or past service calls with us.
Correct anything that is wrong.
If we have the wrong phone number, the wrong address, or a misspelled name, tell us and we will fix it so the next call or visit goes smoothly for you.
Delete your information.
Unless we need to keep something to honor our guarantee on work we performed or to meet a legal obligation, we will remove your information when you ask us to.
Stop follow-up messages.
If you would rather not hear from us after a job, just reply to any email we send or call us at (503) 334-9584, and we will stop reaching out to you.
Cookies
Our website may use standard browser cookies to keep the site running properly, such as helping the contact form work and protecting it from spam, and to understand in general terms how visitors use the site. You can block or clear cookies in your browser settings, though some features may not work as expected.
Changes to This Policy
If we update this policy in a meaningful way, we will post the new version on this page so you always know how your information is handled. We encourage you to check back from time to time, and you can always return to our homepage to find it.
Contact
If you have a question, a request, or a concern about how your information is handled, email us at [email protected], call (503) 334-9584, or send us a note through our contact form. We will get back to you as soon as we can.